Last updated: 31 August 2026
If you are not happy with something you have bought from me, I want to put it right. This page explains how, and what your legal rights are.
The short version
- Changed your mind about a physical item I sent you? Send it back unopened within 30 days for a full refund.
- Something arrived faulty, damaged or wrong? Tell me and I will arrange to replace it or refund you, including postage. You will not be out of pocket.
- eBooks cannot be returned once downloaded, but if the file is broken I will fix or refund it.
The rest of this page is the detail.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013 you have 14 days from the day after your order arrives to cancel it, without giving any reason. You then have a further 14 days to send the goods back.
This right applies to everything, including sale items. Two exceptions are set by law: sealed food and similar goods that have been opened cannot be returned for hygiene reasons, and digital downloads cannot be cancelled once the download has begun.
My 30-day guarantee
On top of your legal rights, I give you 30 days from delivery to change your mind about a physical item I sent to you. If it comes back to me unopened and in a saleable condition, I will refund it in full, no questions asked.
This is more generous than the law requires, and it is an extra rather than a replacement. Your statutory rights always sit underneath it.
Salt and other food items
Salt is a food, so hygiene rules apply. If a bag or tub is still sealed, you can send it back and I will refund it. Once it has been opened I am afraid I cannot resell it and so cannot take it back – unless there is something wrong with it, in which case see the next section.
Faulty, damaged or wrong items
This is different from changing your mind, and your rights are stronger.
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not:
- Within 30 days you can reject the item and have a full refund.
- After 30 days and up to six months, I will repair or replace it, or refund you if that is not possible.
In these cases I pay the return postage, and an opened packet is no obstacle. Just email me, ideally with a photograph, and I will arrange it.
eBooks and downloads
You will be asked at checkout to agree that your cancellation right ends once the download starts. That is a legal requirement for digital products, and it is why I cannot refund an eBook you have already downloaded.
If you have bought an eBook and not yet downloaded it, email me within 14 days and I will refund you in full.
If a file will not open, arrives corrupted, or is not the book described, tell me. I will send a working copy or refund you, whichever you prefer.
How to start a return
Email me at graeme@resourcesforlife.net with your order number and a line about what has happened. There is no form to fill in.
I will confirm the return and give you the address to post to. Please wait for that before sending anything, so we do not lose track of it.
Who pays the postage
- Changed your mind – you pay to send it back. I would suggest a service with proof of postage, as I cannot refund an item that never arrives.
- Faulty, damaged or wrong – I pay. Keep the receipt and I will reimburse you, or I will send a prepaid label.
How and when you get your money back
Refunds go back to the card you paid with, through Stripe. I process them within 14 days of receiving the goods back, or within 14 days of you cancelling if there is nothing to return. In practice it is usually a good deal quicker.
Once I have sent the refund it can take a few more days to appear on your statement, depending on your bank. If a week has passed and you still cannot see it, email me and I will send you the Stripe confirmation.
Products sold by other companies
A few listings in the shop link out to products sold by someone else. If you bought through one of those links, your contract is with them, so their returns policy applies and you will need to contact them directly. Tell me anyway if you have had trouble — it is useful for me to know.
Need help?
Just email me. I read my own post.
Graeme Dinnen
Flat 1 Vor Vounder, West Beach Road
Porthtowan, Cornwall TR4 8AD
England
graeme@resourcesforlife.net
For free independent advice you can contact Citizens Advice on 0808 223 1133.